Uijeongbu City Operates Mobile Citizens' Complaint Service for Four Northern Gyeonggi Cities

Uijeongbu City (Mayor An Byeong-yong) will operate the 2017 Mobile Citizens' Complaint Service from 10 a.m. to 5 p.m. on May 23 in the City Hall Grand Hall, providing consultation on individual grievances and complaints from residents of four Northern Gyeonggi cities (Uijeongbu, Yangju, Dongducheon, and Pocheon) while actively seeking solutions.

The Mobile Citizens' Complaint Service is a field-based complaint consultation system in which specialized investigators from the Anti-Corruption and Civil Rights Commission, organized by field, visit regions to directly consult with local residents about their grievances, and through mediation, encourage on-site consensus resolution between the parties involved.

Prior to operating the Mobile Citizens' Complaint Service, Uijeongbu City actively solicited grievances and complaints from May 1 over a two-week period from citizens experiencing inconveniences related to actions and administrative decisions of various government agencies, public institutions, and local governments across the fields of administration, culture and education; national defense and veterans affairs; police; finance and taxation; welfare and labor; industry, agriculture and environment; housing and construction; urban development and water resources; and transportation and roads. Currently, about ten grievance complaints have reserved consultation slots and are awaiting in-depth consultation with specialized investigators.

Citizens who have not made a consultation appointment can also be processed on-site on the day of the event, and consultation is available across all areas of local administration.

Choi Seung-il, Head of the Audit and Inspections Division, stated, "We will actively promote the Mobile Citizens' Complaint Service so that citizens experiencing grievances due to unreasonable regulations will not miss the opportunity to use it, and we will mobilize all administrative resources to ensure that unjust grievances and complaints are resolved."